I am not a Degenerate!
Welcome back!
It comes as no surprise that times are hard, and seem to be getting harder. Many Americans are having to decide what bills they can afford to pay. While budgeting and careful planning may help, sometimes there is just a shortage of available funds to pay the monthlies. As, the cost of living seems to continue to rise, the dollar seems to be stretched further than ever.
When you have missed a payment or are late on a payment these days, creditors are quick to let you know it. While you are clearly do owe them, do not allow yourself to be tormented and harassed by creditors. You have rights and there are laws for your protection from harassing creditors.
Unfortunately, I have had to start making tough choices recently. I just do not have enough money to pay everything on time. I like many Americans am doing the very best that I can.
I was prompted to write this post by an event that happened this week. My husband and I live in a very nice community, which we usually do not have a problem with. Last week, I received a call from our town’s water department. My check had been returned. I was so embarrassed, it had merely been an accounting error on our side. I returned the call to the water department to let them know that I would fix this mess right away. In the same phone call, they said that they would not take a check from my household anymore, due to my irresponsibility. Instead of arguing with the woman on the phone, I told her I would drop off the payment at the end of the day.
Two days went by since I had re-paid my water bill. I thought all was fine, until I got a call from the water department. The woman left a message on my phone at 8 am. in the morning. Her message that was left on my phone was incredibly rude and demeaning. Apparently I had not paid the bill correctly, which was a simple miscommunication. In the message she went on to demean my character and my husband’s character. I was shocked at the brazenness of her call and I was angry.
Later that afternoon, I went into the water department to pay my bill and set the woman who had made the call strait. I told her that I am not a bad person due to an accounting error. Further more, I asked her if she treated everyone who had issues with their bills in this manner. I reminded her that we are in the grips of a very serious recession and that a little compassion for people’s struggles might be in order. The woman did not seem to even register what I had said, and her rude service continued through out my business there. As a bill payer/ customer, you do have rights and you should be heard.
I was utterly shocked by her rudeness. There was absolutely no call for it. My husband was appalled at the treatment I had received as well. He jokingly said, that I should tell them that I was going to dig a well, and that they could keep their city wanter. This was a tricky situation, where I as the customer was not heard. Because it is a city service, I just have to deal with her behavior. I told my husband that the whole situation reminds me of a Simpsons episode where, Homer insults the local garbage men and does not have pick up service for months, causing his rubbish to pile up in his yard.
While I was clearly in the wrong for my accounting error, I still deserver to be treated with dignity and respect.
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Your post is timely. I just posted myself about a bad customer service experience.
http://www.smittenbybritain.com/2009/03/full-moon-story.html