When It’s Time to Play “Hardball” With Cable and Internet Providers
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I currently live in an area that has a monopoly by our local cable and internet provider. We have used this company for these services almost four years now. We have also had satellite television with both of the major U.S. carriers. Our current cable package includes our cable television and our internet. When we moved into our new house, we received an introductory rate for the first six months of service. The bill for the first six months under this introductory rate was very reasonable.
After our six months was up, our bill shot up well beyond $100. for cable television alone. We do not currently have the top “package” of channels, we have the mid-range package. My husband and I noticed that our bill was continuing to creep higher and higher for television. When the bill was totaled for our internet and cable bills, the total was astounding. My husband and I started to question what we were actually paying for. I finally made the decision to call my provider and downgrade my programming package.
When I called the company, I told them that I was no longer going to be paying over $100. for television, that’s just crazy. I inquired about any sales or deals that they were running that could help with the bill. I was told that I was not eligible for any of them. I must say that I did not believe what the man was saying. I found that I wasn’t getting anywhere with the man whom I was speaking with on the telephone. It was time to play hardball. I usually threaten to switch to satellite service, which usually prompts quick results.
The gentleman was still unwilling to work with me, until I threatened to cancel my service completely. Of course, this was a mostly hollow threat, but the man on the other end of the phone did not know that. This threat was heard loud and clear. The man on the other end of the phone completely changed his demeanor and offered me a very nice price on my internet and cable bills. I accepted his offer.
The bottom line here is that cable television and internet are luxuries.They are not necessities and when you keep that in mind, you are able to value what you are paying for in a different way. I strongly suggest that if you are not happy with what you are paying for similar services, that you call you provider and let them know it. Be
to play hardball with them. Remember, in this case the customer is always right!
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Why you can’t setup satellite?